Reference

Understand Your Rights Before You Play

prolines20 operates where state law permits, and these legal terms set out exactly what that means for your account, your data, and your payment activity.

State-Eligible Access OnlyPayPal · Venmo · Play+Account & Data RightsContact Us Anytime
prolines20 Understand Your Rights Before You Play
REACH OUR TEAM

Contact Us About Legal or Policy Questions

If something in our terms is unclear, or you need to exercise a data right — correction, deletion, or access — our account support team handles policy requests directly. Reach out through any of the paths below and include your account email so we can pull your record without delay.

Team online

Live Chat

Open the chat icon from your account dashboard. A support agent picks up policy and data requests the same way they handle payment questions — no separate queue.

Email Support

Send your legal or data request to our support address listed in your account settings. Include your full name and the email tied to your account for faster routing.

Account Help Center

The Help Center in your account portal has a dedicated Legal & Privacy section where you can submit a data access or correction request through a structured form.

HOW WE HANDLE IT

Data, Security, and Account Practices at prolines20

We handle your account information under a strict internal data policy aligned with applicable US law. Encryption is applied to all payment sessions — including PayPal, Venmo, and Play+ transactions — so card and wallet data never travels in plain text. Your account access history, including login device and location, is logged for security review and is available to you on request.

Encrypted Payment Sessions

Every PayPal, Venmo, and Play+ session on our platform runs over SSL encryption. Payment credentials are never stored on our servers in readable form.

Cookie and Tracking Policy

We use session and analytics cookies to keep your account state consistent across mobile and desktop. You can manage cookie preferences in your browser settings at any time.

Data Retention and Access

Transaction and identity records are kept for the period required under US financial rules. You can request a full export of your account data through live chat or the Help Center form.

Account Security Controls

Two-step verification is available on your account and strongly encouraged. Login activity from a new device triggers an automatic verification email before access is granted.

Common Questions About Our Terms and Your Rights

The questions below cover what we hear most from account holders about eligibility, data, and policy details. If yours isn't here, live chat or the Help Center form gets you a direct answer.

Access depends entirely on your state's law. We block account creation in states where online betting is not permitted. Check your state's current legal status before attempting to register.

Submit a data access request via live chat or the Help Center form in your account portal. Include your full name and account email so we can locate your record and respond promptly.

You can request deletion of non-essential personal data at any time. Transaction records required under US financial compliance rules are retained for the legally mandated period regardless of deletion requests.

Payment credentials stay within PayPal or Venmo's own systems. Our platform records the transaction result only — no card or wallet login data is held on our side.

We send an email to your registered address before any material change takes effect. Continuing to use your account after that notice is your acknowledgment of the updated terms.

Contact live chat immediately. We can lock your account, review login history across all devices, and start an investigation. Two-step verification helps prevent unauthorized access going forward.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.